Provider Terms

1. Agreement and provider authority

These Provider Terms supplement the Terms of Service, Privacy Policy, and Refund/Credit Policy of Homing Work LLC. The individual accepting must be authorized to bind the provider business. Acceptance will identify the business, the effective document version, the accepting user, and the acceptance time. Payment authorization is collected separately when a payment method is saved and a paid lead is confirmed.

Provider accounts and applications are free. There is no monthly subscription or recurring account fee. A lead fee arises only when an authorized business user explicitly confirms a paid lead unlock. Saving a card, being approved, holding a seat, viewing a preview, or receiving a notification does not itself create a charge.

2. Applications and qualifications

Provide accurate business ownership and contact information, business address, service categories, markets, experience, website or business description, and requested licensing or insurance details. Tell us promptly about material changes, loss of required credentials, or a restriction that affects your ability to perform work.

We may approve, waitlist, request more information, or decline an application using service fit, geographic coverage, capacity, integrity, and marketplace eligibility. Approval is not a guarantee of volume, revenue, or work. It is not a certification, background check, or endorsement. Do not advertise yourself as verified, licensed, insured, or guaranteed by Homing Work unless we have expressly authorized a specific, accurate statement.

You remain responsible for all licenses, insurance, permits, worker eligibility, tax obligations, safety practices, contracts, and warranties applicable to your work. Obtain payment for that work directly from the customer under your own agreement. Homing Work does not operate provider payouts or require a provider bank account for payouts.

3. Service seats and waitlist

A seat permits an approved business to receive eligible opportunities for one exact market and service category. Each market-service combination has at most 20 active provider seats. A seat does not reserve an individual lead, grant territorial exclusivity, or guarantee inventory. Leads are offered only when the business’s service approval, active market selection, account status, and seat match the project.

If capacity is full, an eligible business may join the corresponding waitlist. We consider eligible applicants in waitlist order, subject to current qualifications and service coverage, and record exceptions. Joining does not guarantee a seat or a particular waiting time. An emailed seat offer remains open for seven calendar days; if you do not respond, we may offer the seat to the next business. You may ask to remain on the waitlist without resubmitting an unchanged application.

A business normally participates in up to two markets. When an owner-approved territory split creates a new market from an existing area, eligible incumbent providers receive first access for the services they already hold. The priority offer is shown in the provider portal with at least fourteen calendar days to respond, unless every affected provider responds sooner. The owner may extend the period. Accepted split markets are exempt from the ordinary two-market limit for that business; the exception is not transferable and does not apply to unrelated markets. Current coverage and access remain in place until the split is activated. Existing jobs and purchase history remain available under their original access rules. The 20-provider service limit and normal billing terms still apply.

Seats cannot be sold or transferred to another business. Releasing one seat does not delete the account, other eligible seats, or the history of leads already unlocked.

4. First-ten approval coupon

• Eligibility: the first ten distinct approved businesses to receive an active seat in each service category qualify. This is ten businesses per industry across all markets, not ten new coupons in every market. The separate limit of 20 active seats per market-service combination still applies.
• Issuance: an eligible business receives one unique code for that industry automatically when approval and seat allocation are completed. A waitlisted application alone does not receive the coupon. A business may qualify separately in another industry if it is among that industry’s first ten.
• Benefit: the code provides five free lead unlocks for that business in that industry. It covers the entire eligible lead-access fee. No card or bank account is required for those free unlocks, and no positive payable balance is created. A $0 confirmation is still required before each unlock.
• Application: the code is applied automatically when an eligible lead is unlocked. The confirmation shows the benefit and remaining uses. If the coupon cannot be applied, the transaction stops for review; it cannot silently become a paid purchase.
• Ownership and limits: the code cannot be shared, resold, transferred to another business, combined to exceed the benefit, or used in another industry. Each business receives only one original five-use coupon per qualifying industry. Duplicate or controlled identities created to evade the limit may be rejected.
• Duration: issued coupons have no scheduled expiration while the business remains eligible. Pausing, releasing a seat, reapproval, or adding another market does not issue a second coupon or reset uses. A former participant’s place among the first ten is not reassigned merely because it leaves. Unused benefits require an active eligible seat to redeem.
• After use five: the normal lead price applies only after a new, explicit paid confirmation and completion of the required payment setup. There is no automatic subscription, sixth free unlock, or charge merely because the coupon is exhausted.

Coupons have no cash value and cannot be applied to a preexisting paid balance. A failed transaction that grants no contact access must not consume a use. An approved defective-lead claim receives the promotional remedy described in the Refund/Credit Policy; it does not reset the original coupon’s history. We may revoke a promotion obtained through proven abuse, with a reason and an appeal route, but we will not retroactively bill a correctly completed free unlock.

5. Preview, purchase, and disclosure limits

Before deciding, review the project scope, service, approximate location, timing, approved photos where available, nonbinding estimate, lead price, and remaining capacity. Photos may be visible before purchase after review and sanitization. Customer contact details and direct identifiers are withheld until a successful unlock.

A lead purchase provides access to available project contact details. It does not buy the job, an exclusive opportunity, a guaranteed response, or a guaranteed outcome. A maximum of three distinct businesses may receive contact access over the life of one underlying project. Free and paid unlocks both count. Availability is first come, first served at the completed transaction; a visible button does not reserve a remaining place.

Review the final confirmation before every purchase. Prices are in US dollars and may vary by reviewed project value, demand, service, and market. Any applicable tax and the total must be disclosed before confirmation. A changed quote must be reconfirmed. Only one lead fee may be charged to the same business for the same project; retries must not create duplicate purchases.

A refund, customer cancellation, reassignment within the same business, or request for a replacement does not erase a disclosure or permit a fourth business to receive the same project’s contact information.

6. Use of customer information and outreach

Use unlocked information only to assess and respond to the specific project, carry out an agreed job, handle related support, and maintain necessary legal or business records. Share it within your business only with people who need it for those purposes and who are bound to protect it. Do not resell or give the lead to a separate business, publish a customer’s address or photos, build a marketing list, or attempt to identify a customer from a preview.

Identify your business and refer to the project when making contact. For an unanswered new lead, make no more than three reasonable outreach attempts in total across all channels during the first seven calendar days, no more than one per day, and ordinarily between 8 a.m. and 8 p.m. in the customer’s local time. Apply any stricter legal limit. Once the customer responds, follow their scheduling and communication preferences. Stop unsolicited outreach immediately when asked.

A lead unlock does not authorize prerecorded or automated marketing calls or texts, or unrelated promotions. Obtain any separately required consent before using those methods. Protect customer information with appropriate access controls and secure devices. Tell us without undue delay, and within 24 hours after discovering suspected unauthorized access to Homing Work customer data, so we can coordinate containment and legally required notices.

For a lead that does not become a job, delete its unnecessary local contact details and photos within 90 days after the project closes or your final outreach, whichever is later. For a job you undertake, retain only records reasonably needed for the contract, warranty, taxes, disputes, and legal duties, and explain your own practices to the customer. A valid deletion request may require earlier action where law requires it.

7. Payment authorization and billing

Before paid purchasing, save an authorized payment method through Stripe and accept the separate billing authorization shown there. Stripe processes payment details. Homing Work retains processor references and limited display data such as card brand and last four digits, rather than full card numbers or security codes.

Each confirmed paid unlock adds its disclosed fee to the business’s unpaid balance. New provider businesses start with a $100 collection threshold. After the business successfully pays three separate invoices each containing at least $100 in lead-access fees, its collection threshold automatically becomes $500. Each invoice counts once, even if it exceeds $100. Free coupon unlocks, failed or duplicate payment attempts, and month-end invoices below $100 do not count toward the three qualifying payments. We also charge any positive remainder after the end of each calendar month, using America/New_York time. These amounts are collection triggers, not spending caps or monthly fees: a $90 balance plus a confirmed $40 lead can produce a $130 invoice. Further paid purchases pause once the threshold is reached or while an invoice awaits payment; free coupon unlocks remain subject to their separate eligibility rules. Graduation does not remove dispute or failed-payment holds. No purchase means no new lead charge.

The provider portal will show purchases, adjustments, invoices, and payment status. We will provide an itemized invoice or receipt and notify the billing contact when an invoice is issued, payment fails, additional authentication is needed, or a billing hold is applied. Keep the billing email current.

You may replace your payment method or revoke permission for future off-session collection by contacting support. We will stop new automatic attempts after processing the request, except for an attempt already in progress, and arrange payment of valid outstanding fees by an alternative method. Revocation stops new paid purchases until payment arrangements are resolved; it does not cancel amounts already validly incurred.

8. Failed payments, retries, holds, and taxes

After an initial failed collection, we may make at most three automatic retries on the same invoice, scheduled no earlier than one, three, and seven calendar days after that failure. A successful payment, unresolved dispute hold, revoked authorization, terminal processor decline, or request for customer authentication stops further automatic collection as appropriate. We will send a failure notice with the invoice, the recovery steps, and the intended retry schedule.

If authentication is required, we will direct an authorized user to complete it rather than repeatedly attempting the same blocked payment. After the automatic retries are exhausted, collection pauses for review. If you deliberately replace the payment method to resolve the debt or expressly ask support to retry, we may start a newly disclosed cycle with no more than three additional attempts. We will not open repeated cycles on an unchanged card without your action.

A payment failure or active payment dispute may prevent new paid purchases while it is resolved. You can still access billing, support, and previously unlocked leads subject to privacy and security restrictions. We charge no late fee, retry fee, interest, or collection surcharge under this version. A good-faith billing complaint is not itself grounds for deleting your history or retaliating against you.

We will collect taxes only when legally required and correctly configured, and show them before purchase. A quoted $0 promotional unlock will not later create a surprise tax charge. You remain responsible for taxes on your own business and customer work. This provision does not transfer Homing Work’s own collection obligations to you or declare lead fees tax-exempt.

9. Availability pauses and seat inactivity

An eligible approved business may schedule a pause of one to five days after at least fourteen consecutive unpaused days. During the pause, new matching and lead unlocks stop, existing purchased leads remain available, and reserved seats are retained. Another ordinary pause requires a new fourteen-day unpaused period. Contact support for longer leave or exceptional circumstances; any longer arrangement must be confirmed, and indefinite seat reservation is not guaranteed.

When the seat-inactivity program is activated with advance notice, an active seat may be released after fourteen inventory-qualified days without an eligible unlock and a final 72-hour grace period. A day qualifies only when the business had fair access to suitable, available leads in that exact market and service, at least seven eligible distinct projects were present in the preceding 30-day inventory window, and the required delivery and system-health evidence is reliable.

Low inventory, a scheduled pause, administrative review, relevant outages, or failed required notifications prevent a day from qualifying. Warnings are provided when seven, three, and one qualified days remain, followed by the final grace notice. A valid free or paid unlock for that exact seat resets its inactivity count. No inactivity release occurs without the required warnings and grace period. Release affects that seat only, does not erase account or purchase history, and does not renew or cancel correctly issued coupon uses; redemption still requires an eligible active seat.

10. Refunds, enforcement, and third-party claims

Lead-access claims follow the Refund/Credit Policy. Report suspected technical failures, incorrect charges, invalid contact information, or materially misrepresented leads promptly. Losing a job or receiving no customer response alone does not establish a defective lead.

We may restrict or terminate provider participation for serious or repeated misrepresentation, unauthorized data use, harassment, security threats, unlawful work, nonpayment, or evasion of marketplace limits. Where safe and lawful, we will provide a reason and an opportunity to respond under the Terms of Service. You may voluntarily leave at any time; legitimate outstanding fees and lawful recordkeeping responsibilities remain.

The provider business will reimburse Homing Work for reasonable losses, damages, and defense costs finally awarded or agreed in an approved settlement of a third-party claim, but only to the extent caused by the provider’s unlawful work, misuse of customer data, infringement in content it supplies, or material breach of these Terms. This does not cover Homing Work’s own negligence, unlawful conduct, or breach. We must give prompt notice and reasonable cooperation, allow a reasonable defense, and obtain the provider’s consent to a settlement that imposes an admission, nonmonetary obligation, or uncovered payment on it; consent must not be unreasonably withheld.

The Terms of Service supply the governing-law, liability, dispute, notice, and change provisions. Support and notices: Support@homingwork.com.